Are you dreaming of creating a really successful business?
Then you might like to start by following these guidelines.
This cycle diagram represents all the elements of your business that need regular attention; if your really are dreaming of being successful in business. Some of these elements you may have working beautifully, but have you considered that the others need a little TLC as well.
A synchronised business system will help you to achieve …
– increased quality of your products and/or services
– higher levels of customer satisfaction
– reduced operational costs
– enhanced credibility
– increased sales
– improved staff performance
– better workflow practices
– and much more
This is the system that I have developed – starting with customer satisfaction (the most important element of your business) each component feeds into the other to produce the desired outcome of high levels of customer satisfaction (which also leads to satisfaction for yourself and your staff, believe it or not).
You will notice that as you identify each component’s requirements and apply those to each of your key products/services, there will be opportunities for identifying issues that may be causing some of the problems in your business. The pot of gold represents your target, get them all right and working together, and well-ah, your pot of gold!
Yes, it’s a bit of work and it will be challenging and sometimes draining, but is it worth it? Delegate what you can to make the task easier on you and start working on your business.
Try it and see!
Have you ever asked your customers how you can improve your service? What have you done to improve your business system and increase customer satisfaction?