Below I have created a little questionnaire that can help you determine if you are providing ‘quality’ products.
If you have more than one product, write down or type up your answers (excel maybe more suitable) so you can see if there is a pattern by product type, supplier and so on. Below is a list of questions to ask yourself:
That should get you started towards figuring out where your business sits in regards to ‘quality’ products but … you might like to setup a ‘quality management plan’ that includes any issues related to the above items and the action you are going to take to rectify any problems. Try to make each item in the plan measurable, so that you can see how much your system has improved over a period of time. It’s like tracking your marketing campaign really.
Congratulations if you are not experiencing any problems associated with questions 1, 2 & 3. You obviously have some sort of quality system setup, regardless if it is documented or not, and you likely know how to supply ‘quality’ products. Of course, there is probably always room for improvement and documenting a process that is working well also helps you delegate tasks to others, so you can spend time working on your business, rather than it in.
How did you go on a scale from 1-10? Please leave a comment and share your experience with us.