Posts belonging to Category staff happiness

Business Tips for Family Business

Today I thought I would write about some ideas family business owners like yourself can implement to achieve higher customer and staff satisfaction.

I have written some posts on this topic before (see above links), but thought I would come from a different angle just to give you some extra things you can think about.

As a family small business owner you have a lot at stake, you need to make sure your family gets along while they are working together and you also need to make sure they don’t feel like you are attacking them if you feel the need to say… “hey you aren’t doing what I need or you are not acting in the best interests of the business’.

A dreaded conversation for anyone, let alone family, but there are some ideas here that may help you deal with it if/when the time comes.

Here is a list of business tips for your family business that could just push your business into excellence.. want to see that happen? (more…)

You might be asking yourself “How can I improve staff morale and staff satisfaction“, this post should give you some ideas to help you get started.

If you are a business owner with 1-20 staff you may like to keep reading as I discuss how you can go about improving morale within your team(s) and get them to start thinking about working towards your goals for the business, rather than just completing their daily tasks.

Regardless if you have 1 or 20 or more staff, each member of your team needs to know their role and what you expect from them and believe it or it, you may find it is relatively easy to improve performance in any area of your business that includes resources, this could be suppliers, contractors, customers and so on.

How do they know their role?

Your staff (including Managers) should have …  (more…)

Have you ever asked your customers how you can improve your service?

The majority of businesses are too scared to ask their customers what they really think about their product and/or service, but the fact is that your customer will feel valued and appreciated if you listen to their opinion and learn from their feedback. No matter how small a suggestion, it can lead to greater overall satisfaction for your client/customer, which is your ultimate goal… right!

Suppose you don’t ask your customers for feedback and you miss something vital like … (more…)

Delegating tasks to your staff or hiring a consultant may help you with tasks that will free up your time to work ‘on’ your business rather than ‘in’ it… but you need to ensure the person carrying out the task knows everything required to complete it to your satisfaction – upfront!

Working ‘on’ your business allows you to:

• look for new ways to attract customers
• improve your business system
• monitor staff performance; ensuring your values and guidelines are being followed
• find new products
• analyse and beat the competition
• create new marketing campaigns
• enhance your business image
• find business partners
• and the list goes on

Of course, if you don’t want to work ‘on’ your business, and prefer to work ‘in’ it doing what you love, then delegation is great for handing out the tasks you despise. You may even have staff that would love to do that task and be better at it. (more…)