Have you ever asked your customers how you can improve your service?

The majority of businesses are too scared to ask their customers what they really think about their product and/or service, but the fact is that your customer will feel valued and appreciated if you listen to their opinion and learn from their feedback. No matter how small a suggestion, it can lead to greater overall satisfaction for your client/customer, which is your ultimate goal… right!

Suppose you don’t ask your customers for feedback and you miss something vital like … (more…)

Is your website ready for mobile browsing?

How can you tell? Visit the Mobi page on GoDaddy website. Try it right now! Compare your site with and without mobile optimization, I bet you will be surprised, I was!

You are missing heaps of opportunities because your site is not designed for mobile browsing, you can fix this easily with the mobi app from GoDaddy. Register a domain name and you get the app for free, otherwise it is still fantastic value for money and VERY easy to implement.

GoDaddy also has some fantastic business packages available with lots of freebies.

New FREE business internet radio show starting in 2012 – hosted by me, Michelle Pavel.

The show includes FREE business advice from experts around the globe on topics that most business owners or managers would like to understand more. With a interview/discussion style, similar to a teleseminar, shows are played twice a week and podcast on the VoiceAmerica network and itunes – did I say, all for FREE!

What’s the name of the new internet radio show?

Working on your business – how you can achieve greater success by discovering new and tested, cheap & free strategies to boost your business!

What topics will it focus on?

The range of topics will help business owners achieve greater success with their business and will include information related to all types of cheap & free marketing strategies and techniques, business systems setup, business improvement strategies, attracting customers, quality assurance, business documentation and much more.  Shows will include a mixture of industry expert guests and some of my insight. Actual show topics will include, but are not limited to: (more…)

I was going to write an article about why the customer is not always right, and that is coming shortly, however this was on the top of my list so thought I would punch it out first.

This article is about dissatisfied customers and should get you thinking about whether you have existing customers that you’ve been ignoring, therefore, you are missing out (in more ways than one). So bear with me, there is a point to all this.

I am one very dissatisfied Foxtel customer, which pains me no end because my favourite shows are on Fox 8. Anyway, this is about my experience as a customer and how Foxtel seems to focus on the NEW customer and FORGETS their current customer (unless of course they are after money).

I believe forgetting about your existing customers is a huge mistake for any business, and Foxtel is likely losing business because of it.

So here is my gripe(s). (more…)

Did you know that just by rewarding your existing customers for buying from you (in the past or recently) can help your business, because:

• it demonstrates your professionalism
• it makes your customers feel appreciated
• it brings them back to your business
• it can boost your cashflow overnight
• it can attract new customers (referrals)
  

  Happy customers

If you have the email addresses, physical addresses of phone number of your customers, and/or website, you can make money overnight using the latest marketing strategies. (more…)