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How to determine the quality of your products

Below I have created a little questionnaire that can help you determine if you are providing 'quality' products. If you have more than one product, write down / type up your answers (excel maybe more suitable) so you can see if there is a pattern by product type, supplier and so on:

1
Do I have requests for refunds? If so, how much is this costing me and what am I doing to avoid it?
2
Do I have returned items for repair or replacement? If so, are these usually the same product or a variety of products?
3
Do I get complaints about my products? If yes, are they for the same product or a variety of products?
4
Is my supplier supportive and willing to accept returns for replacement or repair, without cost to me?
5
How much time (work out the $ value) does it take to process a return/repair/refund? Times that figure by the amount of times you need to refund, return or repair an item to get an overall figure on the costs associated with the poor quality of the product.
6
How does my product compare to the competition? Is it superior, inferior? How does the quality and cost compare?
7
If I have items that are continually being returned/repaired/refunded, what can I replace that item with to avoid those issues?

That should get you started towards figuring out where your business sits in regards to 'quality' products.

You might like to setup a 'quality management plan' that includes any issues related to the above items and the action you are going to take to rectify any problems. Try to make each item in the plan measurable, so that you can see how much your system has improved over a period of time. It's like tracking your marketing campaign really.

Congratulations if you are not experiencing any problems associated with questions 1, 2 & 3. You obviously have some sort of quality system setup, regardless if it is documented or not, and you likely know how to supply 'quality' products. Of course, there is probably always room for improvement and documenting a process that is working well also helps you delegate tasks to others so you can spend time working on your business, rather than it in.

If you would like help setting up a quality system (either for ISO accreditation or just because you want to build a better business) please contact me today and ask for an appointment for a 'quality system' consultation. I currently have a 1/2 price special for 2009, where you will receive two (2) hours of quality advice for only $200 (saving you $200).

I look forward to helping you build a better business.

Sincerely
Michelle

PS. Other specials include 1/2 price 'business enhancement education' on simple, cheap & free marketing strategies. For only $200 you will receive two (2) hours of 'business booster' advice. Contact me today and ask for an appointment for a 'business booster' consultation.

Quality guaranteed or it's free.

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